Faulty or Damaged Products

If your Fabrics to Decor item arrives faulty or damaged, we’ll gladly replace it for you. Please note that some exclusions may apply depending on the product category. Here’s how to initiate a return for a faulty item:

In-Store Purchases: Return the faulty item along with your receipt to any Fabrics to Decor store. Our team will assist you with the replacement or refund process.

Online Purchases: Contact our friendly Fabrics to Decor Customer Care team via phone at 068 011 0000 or email at orders@fabricstodecor.co.za within 7 days of receiving your order.

Important Reminders

All returned items must be in their original packaging with all accessories and user manuals included. Proof of purchase (receipt or order confirmation) is required for all returns.

Depending on your payment method, refunds may take up to 14 business days to reflect in your account. Please carefully review our return policy for goods purchased from Fabrics to Decor.

Return Request

To initiate a return, please contact our customer support team and provide your order details and reason for the return.

Eligibility

•  Returned goods must be in their original condition, unused, and with all original tags and packaging intact.
•  Goods returned after the 7-day period may be subject to a 15% handling fee deducted from the refund amount.
•  Please note that if the fabric has been cut by the customer, we cannot accept returns or provide refunds.

Return Process

•  Our customer support team will guide you through the return process and provide a return authorization, if applicable.
•  Please securely package the item(s) and include the return authorization (if provided), along with your contact details and order information.

Return Shipping

•  Customers are responsible for return shipping costs unless otherwise stated or in the case of defective or damaged items.
•  We recommend using a trackable shipping method and purchasing shipping insurance for your protection.

Refunds

•  Refunds will be issued to the original payment method used for the purchase, minus any applicable handling fees.
•  Please allow for processing time, typically within 14 business days after receiving the returned goods.

Please note that exceptions to this policy may apply to specific products or promotions, which will be clearly communicated on the respective product pages or during the purchase process and visible on the Invoice.

Claims will not be recognized 14 days after delivery of goods. All orders are subject to fluctuations in price and availability of goods.  Once goods have left the warehouse and have been sent in accordance with the order, they are not returnable. The company is not responsible for the goods once they have left the warehouse. If you have any questions or require further clarification, please contact our customer support team for assistance.